The Benefits and Risks of Outsourcing IT Support for Software and Video Games

As technology continues to advance, the need for IT support has become essential for software and video game companies. Outsourcing is one of the options that businesses have when it comes to IT support. Outsourcing IT support has benefits and risks that companies should consider before deciding (see Sphere IT for your IT support outsourcing needs). This article will explore the benefits and risks of outsourcing IT support for software and video games.


In today’s fast-paced technological world, software, and video game companies require IT support to ensure their products run smoothly. IT support includes resolving technical issues, providing maintenance and updates, and addressing security concerns. Companies can either hire an in-house IT team or outsource IT support. This article will focus on the benefits and risks of outsourcing IT support.

What is IT Support?

IT support involves technical assistance to end-users who experience technical problems with software or hardware. It includes installing, maintaining, and repairing software, hardware, and computer systems. IT support professionals are responsible for ensuring the smooth operation of computer systems and preventing technical problems from causing downtime.

Benefits of Outsourcing IT Support


Outsourcing IT support can save a company significant money compared to hiring an in-house IT team. When outsourcing IT support, companies only pay for the required services, such as server maintenance, security updates, and technical support. The outsourcing company is responsible for hiring and training IT professionals, which can save the company time and money.

Access to Skilled Professionals

Outsourcing IT support gives a company access to a pool of skilled IT professionals with the necessary technical expertise. These professionals have experience in providing technical support, maintaining and updating computer systems, and addressing security concerns. Outsourcing companies also invest in training their employees, ensuring they are up-to-date with the latest technologies and industry standards.

Focus on Core Competencies

Outsourcing IT support allows a company to focus on its core competencies, such as developing software or creating video games. This allows the company to concentrate on its main business activities, increasing productivity and revenue.


Outsourcing IT support enables a company to scale its IT infrastructure according to its needs. Outsourcing companies have the resources to manage the company’s IT needs, whether it is a small-scale project or a large-scale project. Outsourcing also provides the flexibility to increase or decrease IT support services depending on the company’s requirements.

24/7 Availability

Outsourcing IT support can provide a company with 24/7 availability, ensuring that technical issues are resolved promptly and minimizing downtime. Outsourcing companies have the resources to offer around-the-clock support, which can benefit companies that operate in different time zones or have global customers.

Risks of Outsourcing IT Support

Security Risks

Outsourcing IT support can pose security risks to a company’s data and systems. The outsourcing company may not have adequate security measures in place, resulting in data breaches and unauthorized access to confidential information. Companies should ensure that the outsourcing company follows strict security protocols.

Communication Barriers

Outsourcing IT support can lead to communication barriers between the outsourcing company and the software or video game company. This can result in delays in addressing technical issues and misunderstandings. Companies should establish clear communication channels and protocols to ensure effective communication between the two parties.

Quality of Work

Outsourcing IT support can also pose risks to the quality of work provided. The outsourcing company may not meet the standards and expectations of the software or video game company, resulting in poor quality work. Companies need to establish quality standards and metrics and monitor the outsourcing company’s performance to ensure they meet the company’s expectations.

Lack of Control

Outsourcing IT support means that the software or video game company loses control over its IT support services. The outsourcing company has control over the IT infrastructure and technical support, and the software or video game company may not have a say in how IT support is provided. Companies should ensure that they have a contract in place that outlines the terms and conditions of the outsourcing agreement and the level of control they have over the IT support services.

Dependence on a Third Party

Outsourcing IT support means that the software or video game company becomes dependent on a third party for its IT support services. This can pose risks if the outsourcing company experiences financial difficulties, goes out of business, or fails to provide the required IT support services. Companies should have a backup plan in place in case the outsourcing company fails to provide IT support services as agreed.

Read also: Value Of Software Development For Gaming Companies


Outsourcing IT support for software and video game companies has its benefits and risks. The decision to outsource IT support should be based on the company’s needs, budget, and priorities. Companies should carefully evaluate the outsourcing company’s reputation, experience, and expertise before entering into an outsourcing agreement. Establishing clear communication channels, quality standards, and performance metrics can help mitigate the risks of outsourcing IT support.